Michelle Anderson Burgess

Skills

Currently a full-time graduate of National University with a Master's in Data Science, studying for the PMP certification exam.

Production Management / Application Support – Real-time Payments
Tampa, FL | Sept 2017 – June 2021

Supported real-time payment systems using Geneos, Splunk, Grafana, and AppDynamics to ensure 24/7 system stability.
Worked on high-performance financial applications utilizing Kafka, microservices, and cloud-based solutions.
Performed database maintenance with Oracle, Cassandra, MongoDB, and SQL.
Used ServiceNow for incident tracking and Bitbucket, Bash, and Python for DevOps tasks.

Owner / Consultant
Brandon, FL | May 2008 – June 2017

Managed all phases of the Software Development Life Cycle (SDLC) for small business clients.
Designed and implemented websites that improved customer engagement and lead generation.

Software Developer
Orlando, FL | Aug 2004 – Sept 2007

Developed and maintained PowerBuilder applications and Crystal Reports for internal systems.
Collaborated with cross-functional teams to enhance the Order Entry and Health Science systems.

Software Developer
Lake Mary, FL

Software Engineer
Orlando, FL

Software Engineer
Cape Canaveral AFS, FL

Toastmasters International – Competent Communicator | June 2019
Completed 10 speech projects focused on speechwriting, delivery, research, and visual aids through the Competent Communication Manual.
1st Place Winner – 2015 Startup Design & 2016 Startup Beverage Edition
Recognized by Tampa Startup Weekend for innovation and entrepreneurship.
American Businesswomen’s Association (ABWA) – Brandon Sunburst Chapter
President (2011–2012, 2014–2015), Vice President (2010–2011), Treasurer (2012–2014).
Brandon Chamber of Commerce – Ambassador of the Month
Honored in November 2010 and October 2009 for outstanding volunteer engagement.